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Frequently Asked Questions (FAQ)

Tornado High-Performance Blender - Frequently Asked Questions

 

Dear Customer!

Below you will find some frequently asked questions and answers.

Should you have any questions that are not addressed below, please feel free to contact us.

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  • Can I make soup in my TORNADO Blender? How does that work?

Yes, you can make hot, wholesome soups within minutes! There is no hidden heat-element or anything like that. The heat is created by the friction of the high-speed blade. The longer you run the blender on HIGH, the warmer and eventually steaming hot your soups will become. There are thousands of soup-recipes available, so please feel free to explore and enjoy!

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  • Can I adjust the timer while the machine is running?

Yes you can adjust the timer up or down at any time while the machine is running. The timer can be adjusted in 15 second intervals ranging from 15 to 180 seconds.

If you select the AUTO program, the timer is disabled. The blender will run through the automatic program and automatically stop after 2 minutes. You can stop the AUTO program at any time by pushing the STOP button of course.

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  • How do I remove the blade?

Please don't attempt to remove the blade for any reason. It is designed to remain installed at all times.

There is no need to remove the blade for cleaning either. Please refer to some cleaning tips below. You may also find detailed cleaning instructions in your Owner's Manual.

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  • Why won't my blender turn on?

Your new TORNADO Blender is equipped with state of the art safety features. Its Automatic Overload Protection is designed to protect your motor and other key components from overheating.

If triggered, this feature shuts off your blender immediately to protect it from any possible damage.

Should your Automatic Overload Protection ever be triggered, please follow the below instructions:

1. Unplug your TORNADO Blender from the power outlet.

2. Let the machine cool down for at least 15 minutes.

3. The Reset button for the Automatic Overload Protection is located on the bottom of the motor base.

4. Turn your motor base upside down and press the Reset button.

5. Plug the machine back into the power outlet. Do not install the container. Do not put your fingers on or near the drive coupling.

7. Press the ON button, and then the LOW or the HIGH button. If the motor works again, you may go back to using the machine as you normally do. If it is still not working, please unplug it again and wait a little longer. Then repeat the above steps. This safety feature will eventually disengage and you will be able to use the appliance again.

This feature is very unlikely to be triggered under normal use and conditions (even heavy duty use normally does not trigger it because of our advanced cooling system). So if you experience this often, you are either not using the appliance properly, or there may be a problem with your machine.

Should you experience continued triggering of the Automatic Overload Protection, please contact us so that we can work on a solution together.     

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  • Do I have to sharpen the blade of my TORNADO after some time?

No. Actually, the blade in our TORNADO is not very sharp to begin with - it is a so-called 'hammer mill blade'. The blade is designed to pulverize, not cut or slice. The extremely high speed of the blade pulverizes all ingredients. Therefore, unlike most other blenders, you will not notice a decline in performance due to increasingly dull blades.

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  • How do I clean my new blender?

The easiest way to clean your TORNADO Blender is by filling the container with a few drops of dish-fluid and warm water and then running the machine on HIGH for a few seconds. Your blender basically becomes its own dishwasher.

Here are the detailed instructions:

1. Fill the container half way with warm water. Add 2 drops of regular dish washing fluid.

2. Install the lid and the lid plug.

3. Place the container on the motor base and power on the machine.

4. Double check that the lid is securely in place. Set the TIMER to 60 seconds. Start the motor by pushing the HIGH button.

5. After the motor turns off, remove the lid and pour the soapy water into a sink. Rinse the container, lid and lid plug under running water and let it air-dry or wipe it dry with a soft cloth.

6. Store the container, lid and lid plug separately from each other to prevent any remaining humidity from being trapped within the parts.

Some very thick or sticky mixtures may require manual cleaning.

Please use non-scratch cloths/sponges. Be very careful and don't come in contact with the blades as they are sharp and may cut you.

Please note: There is no need to remove the blade for cleaning. Never try to remove or loosen the blade assembly. It is designed to remain installed at all times.

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  • I lost my Owner's Manual. Can I get a copy?

Yes of course. Please contact us and we will arrange that for you.

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  • My blender is brand new. Why does it smell like it's burning?

Although all motors are tested and run several minutes under load in our factory, heavy use will cause further curing of the motor windings in new blenders. This curing gives off a burning smell and is typical for wound DC motors.  This smell will quickly dissipate after a few heavy uses, and it is absolutely nothing to worry about.

In addition, your new TORNADO Blender is equipped with state of the art safety features. Its Automatic Overload Protection is designed to protect your motor and other key components from overheating.

If triggered, this feature shuts off your blender immediately to protect it from any possible damage. However, a slight burning smell may also be emitted.

This safety feature is very unlikely to be triggered under normal use and conditions (even heavy duty use normally does not trigger it because of our advanced cooling system). So if you experience this often, you are either not using the appliance properly, or there may be a problem with your machine. Should you experience continued triggering of the Automatic Overload Protection, please contact us so that we can work on a solution together.     

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  • What is the lid plug for?

This lid plug acts like a vent to allow steam to escape the container when you are making hot soups and other hot liquids. Without this feature, steam would build up pressure inside the container.

In addition, removing the lid plug allows you to add ingredients while the blender is running. And lastly, removing the lid plug also allows you to safely use the tamper in order to push ingredients down into the blade when you are blending thick mixtures.

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  • Can I add hot ingredients in my container?

Your TORNADO Blender is capable of creating creamy soups with temperatures of up to 170°F (the heat is generated by the friction of the high-speed blade).

We do not recommend that you add ingredients hotter than 170°F. Please take additional care when handling hot liquids or ingredients.

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  • Why is there grease around the gear on the bottom of my container?

Grease around the gear and the retainer nut on the bottom of the container may indicate that the bearing-seals inside the blade assembly are worn out. These parts are fully covered under our Warranty.

If your blender is out of Warranty and you are having this issue, please don't hesitate to reach out to us. We won't leave you alone, even long after you Warranty has expired.
You can purchase a replacement blade assembly at a very low price (unlike our competitors, we are offering all our replacement parts and additional containers at very low prices).

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Customer Reviews - Tornado High-Performance Blender

If you didn't find the answers you were looking for, please feel free to contact us.

Thank you in advance!

             

★ Reviews ★

Customer Reviews

185 reviews
96%
(177)
2%
(4)
0%
(0)
0%
(0)
2%
(4)
great prouct

Use these to make tofu. It dose a wonderful job… all the pulp is remove to make a smooth product.

A
TORNADO High-Performance Blender
Anthony A. (Belleville, New Jersey, United States)
Best

I love this blender better than my former ninja blender. Less noise.

W
TORNADO High-Performance Blender
Winifred A. (Gaithersburg, Maryland, United States)

Very efficient and powerful blender. Durable and the price is right.

L
TORNADO High-Performance Blender
Lisa M. (Houston, Texas, United States)
Great Product

I was skeptical because I have owned a vitamix but I am glad I purchased this tornado blender. It’s everything it claims and the price was fantastic:)

L
TORNADO High-Performance Blender
LILLIAN C. (Covington, Georgia, United States)
Very satisfied

Am satisfied with the products I purchased , am very happy to tell my friends and family about them looking forward for more purchases.

Hello Lillian!
Thank you very much for taking the time to write your review! We're very happy to hear that you're satisfied with your blender and the additional container that you ordered. And thank you very much for spreading the word!

You left a 1-Star rating, hopefully this was just by accident.
Should you actually not be happy for whatever reason, please let us know and we'll help you with anything you may need.

Should you want to update your star-rating, please go back into your review and click 'update review'. But you can also just leave it as is, it's honestly no big deal.

We don't have access to the star-ratings and the content of the reviews, so we won't be able to update this for you.

Thank you very much again, and best wishes!

R
TORNADO High-Performance Blender
Robert S. (Fairhope, Alabama, United States)
Best blender yet!

We have a Vitamix & Blendtec, & this is FAR better than both of them!

A
TORNADO Blender Container - complete with Lid and Blade Assembly
Arlene P. (Los Angeles, California, United States)
Replacement parts

Tornado customer service was amazing, they made sure my replacement parts were the exact ones I needed. They also made sure I would receive my package as soon as possible

A
TORNADO High-Performance Blender
Arthur W. (Speonk, New York, United States)

best blender ever , i love it , cant wait to get the stainless steel container !

M
TORNADO High-Performance Blender
Magaly P. (Indianapolis, Indiana, United States)
Tornado blender

I recommend this blender. You have to try it for yourself.

A
TORNADO High-Performance Blender
Arthur W. (Speonk, New York, United States)

best tornado every , i love it ,